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CUSTOMER SUCCESS REPRESENTATIVE

Your Role

To prosper in this role as a Customer Success Representative, you will build relationships with hospital employees, physicians, medical sales representatives, and medical suppliers. You must feel comfortable speaking professionally with B2B clients with poise and the utmost respect and self-awareness. You must be comfortable working with online software tools.  The ideal candidate has a background in customer support or account management with a passion for building relationships and going the extra mile for customers.  We want people who are agile with the ever-changing duties, and people who are hungry, dedicated, and willing to come to work fired-up to make a difference every day. 

Responsibilities

+ Customer relationships: you will maintain consistent interaction and communication with current hospital personnel, medical sales representatives, and physicians (as needed) to strategically manage, maintain, and grow customer relationships by solving problems and promoting ongoing support throughout the customer journey

+ Customer engagement: you will identify ongoing customer needs and concerns, build rapport with customers via solutions to their specific needs, maintain 100% customer satisfaction while engaging, educating, and encouraging the end user in many forms, ensuring customer conversion and engagement throughout the customer lifecycle 

+ Customer retention: you will ensure customer satisfaction throughout the customer lifecycle with repeated engagement and nurturing

+ Cross-functional work: you will coordinate with teams across multiple business units to meet and exceed client expectations, interacting with sales, marketing, account management, and engineering on a daily basis to continuously improve the software and internal processes

+ Software platform expertise: you will maintain an in-depth understanding of the GreenLight software platform to explain the value and provide training to users as needed via webinar or other forms of communication

Qualifications

+ 0-2 years work experience in Customer Success, Customer Support, or Account Management

+ Technical proficiency with online software tools

+ Microsoft Excel and PowerPoint proficiency

+ Excellent listening, negotiation, and presentation skills

+ Strong verbal and written communication skills

+ Solution-oriented, problem solver, and a critical thinker

+ Self-directive, hard-working, equipped to handle a fast-paced, changing environment 

Self-aware and receptive to areas for improvement, using feedback to continue to advance

+ Able to work cross-functionally to support team and priority initiatives

+ A willingness to hustle and produce every day

+ Excellent time and project management skills

+ Previous work experience in software and/or healthcare preferred, but not required

+ Bachelor’s degree (preferred)

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