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Careers

ABOUT US

GreenLight Medical is a cloud-based software company who is simplifying medical technology purchasing decisions within the healthcare space. GreenLight works with hospital leadership, supply chain, physicians, and medical device suppliers to ensure an aligned introduction and evaluation of new medical technology within healthcare facilities. 

ABOUT US

GreenLight Medical is a cloud-based software company who is simplifying medical technology purchasing decisions within the healthcare space. GreenLight works with hospital leadership, supply chain, physicians, and medical device suppliers to ensure an aligned introduction and evaluation of new medical technology within healthcare facilities. 

AWARDS & HONORS

 

GreenLight was recently named Nashville Best in Business Winner (2019), Nashville Business Journal: Small Business of the Year (2019 & 2018), Nashville Tech Council: Tech Company of the Year Finalist (2018), and Nashville Entrepreneur Center: Healthcare Start-up of the Year (2018). GreenLight is a venture-backed company and is a proud member of Jumpstart Foundry, Healthbox, and the Texas Medical Center Accelerator.

 

GreenLight was recently named Nashville Best in Business Winner (2019), Nashville Business Journal: Small Business of the Year (2019 & 2018), Nashville Tech Council: Tech Company of the Year Finalist (2018), and Nashville Entrepreneur Center: Healthcare Start-up of the Year (2018). GreenLight is a venture-backed company and is a proud member of Jumpstart Foundry, Healthbox, and the Texas Medical Center Accelerator.

WHY WORK AT GREENLIGHT?

 

We are a group of creative, high-achieving, fun, hard-working individuals.  We hold each other accountable, and we push one another every single day!  We pride ourselves on being one of Nashville’s greatest places to work.  You can feel the energy as you walk through our office and hear us working with hospital customers, goal-setting, collaborating, and continuously enhancing our software services. 

Our team believes in doing great work for our customers and for one another.  Our culture is what makes us a fantastic place to work, and we live our core values each day!  

 

GreenLight was recently named Nashville Best in Business Winner (2019), Nashville Business Journal: Small Business of the Year (2019 & 2018), Nashville Tech Council: Tech Company of the Year Finalist (2018), and Nashville Entrepreneur Center: Healthcare Start-up of the Year (2018). GreenLight is a venture-backed company and is a proud member of Jumpstart Foundry, Healthbox, and the Texas Medical Center Accelerator.

JOB OPENINGS

CUSTOMER SUCCESS REPRESENTATIVE



Who You Are

To prosper in this role as a Customer Success Representative, you will build relationships with hospital employees, physicians, medical sales representatives, and medical suppliers. You must feel comfortable speaking professionally with B2B clients with poise and the utmost respect and self-awareness. You must be comfortable working with online software tools. The ideal candidate has a background in customer support or account management with a passion for building relationships and going the extra mile for customers. We want people who are agile with the ever-changing duties, and people who are hungry, dedicated, and willing to come to work fired-up to make a difference every day.

+ 0-2 years work experience in Customer Success, Customer Support, or Account Management

+ Technical proficiency with online software tools

+ Microsoft Excel & PowerPoint proficiency

+ Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills•Solution-oriented, problem solver, and a critical thinker

+ Self-directed, hard-working, equipped to handle a fast-paced, changing work environment

+ Able to work cross-functionally to support team and priority initiatives

+ A willingness to hustle and produce every day•Excellent time and project management skills

+ Previous work experience in software and/or healthcare preferred, but not required

+ Bachelor’s degree (preferred)

 Responsibilities

+ Customer relationships: you will maintain consistent interaction and communication with current hospital personnel, medical sales representatives, and physicians (as needed)to strategically manage, maintain, and grow customer relationships by solving problems and promoting ongoing support throughout the customer journey

+ Customer engagement: you will identify ongoing customer needs and concerns, build rapport with customers via solutions to their specific needs, maintain 100% customer satisfaction while engaging, educating, and encouraging the end user in many forms, ensuring customer conversion and engagement throughout the customer lifecycle

+ Customer retention: you will ensure customer satisfaction throughout the customer lifecycle with repeated engagement and nurturing•Cross-functional work: you will coordinate with teams across multiple business units to meet and exceed customer expectations, interacting with sales, marketing, account management, software, and engineering on a daily basis to continuously improve the software and internal processes

+ Software platform expertise: you will maintain an in-depth understanding of the GreenLight software platform to explain the value and provide training to users as needed via webinar or other forms of communication

 

APPLY NOW

 

 

BENEFITS & PERKS

Health, Dental, & Vision Insurance

Vacation/Paid Time Off

Quarterly Team & Social Events

All Of The Office Snacks & Coffee You Could Dream Of

Restaurant, Bars, & Outdoor Work Areas

401K Plan

Incredible Work Culture & Inspiring Team Members

Flexibility To Occasionally Work From Home

RECRUITMENT PROCESS

Contact Us

For more information, you can reach us at careers@greenlightmedical.com

Don’t see the job you’re looking for? Email us your resume and cover letter anyway! 

GreenLight Medical is proud to be an equal opportunity employer committed to fostering a diverse team

that represents a variety of backgrounds, perspectives, beliefs, and experiences.  The more diverse we are, the richer

our community and the broader our impact.  Our leadership takes responsibility for creating a safe and welcoming

environment built on inclusion and respect for all.