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GreenLight Medical is a healthcare software technology company who is simplifying medical technology purchasing decisions within healthcare systems. GreenLight works with hospitals, ambulatory surgery centers, supply chain, value analysis, physicians, and medical device suppliers to ensure aligned introduction and evaluation of new medical technology for physician use.
Who You Are
To prosper in this role as an Account Manager, you will build relationships with hospital leadership and employees as your main point of contact. You must feel comfortable speaking professionally with B2B clients to bridge gaps in technical literacy, while using our software confidently. You are responsible for responding to our hospital partners’ needs to help them meet their operational goals within the Greenlight portal. The ideal candidate has a background in customer relationships, account management, marketing, customer-based sales, and going the extra mile for clients.
We are looking for the following characteristics in applicants:
+ You thrive as the first contact for questions from your customer accounts and identify gaps, solve problems, and answer questions quickly
+ You can acquire an in-depth understanding of our software platform and will be able to train users in both functionality and value
+ You feel comfortable aligning your customer relationships with internal business initiatives to help Sales and encourage account expansion
+ You are effective at coordinating with teams across business units to get the job done and improve overall efficiency
+ You have excellent time and project management skills
+ You strive to improve professionally and seek feedback in order to advance
+ Customer Engagement: Foster a relationship with different types of customers throughout their lifecycle of use
+ Cross-functional work: Coordinate with the Customer Success and Product Team to relay any customer needs, feature requests, or system bug reports and update clients as needed
+ Content Production: Build effective user communication, guides, case studies, etc.
+ Customer Service: Provide frontline phone and email customer support daily to our clients; delivering consultation and personalized service
+ Problem-Solving: Provide immediate solutions to client’s questions and concerns
+ Tracking: Forecast and track key account metrics for quarterly meetings with hospital clients
+ At least two years of experience in Account Management related work (preferably at a SaaS company)
+ Microsoft Excel and PowerPoint experience
+ Excellent listening, negotiation, and presentation skills
+ Strong verbal and written communication skills
+ Bachelor’s degree in appropriate field of study (required)
+ Experience in healthcare or working directly with hospital personnel
+ Experience working with medical device companies or medical device suppliers/vendors
AWARDS & HONORS
GreenLight was recently named Nashville Best in Business Winner (2019), Nashville Business Journal: Small Business of the Year (2019 & 2018), Nashville Tech Council: Tech Company of the Year Finalist (2018), and Nashville Entrepreneur Center: Healthcare Start-up of the Year (2018). GreenLight is a venture-backed company and is a proud member of Jumpstart Foundry, Healthbox, and the Texas Medical Center Accelerator.
WHY WORK AT GREENLIGHT?
We are a group of creative, high-achieving, fun, hard-working individuals. We hold each other accountable, and we push one another every single day! We pride ourselves on being one of Nashville’s greatest places to work. You can feel the energy as you walk through our office and hear us working with hospital customers, goal-setting, collaborating, and continuously enhancing our software services.
Our team believes in doing great work for our customers and for one another. Our culture is what makes us a fantastic place to work, and we live our core values each day!
BENEFITS & PERKS
Health, Dental, & Vision Insurance
Quarterly Team & Social Events
Office Snacks, Drinks, & Coffee
Vacation/Paid Time Off
Nearby Restaurants, Bars, Coffee Shops
Work From Home Flexibility
Incredible Work Culture & Inspiring Teammates
For more information, you can reach us at firstname.lastname@example.org
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GreenLight Medical is proud to be an equal opportunity employer committed to fostering a diverse team
that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer
our community and the broader our impact. Our leadership takes responsibility for creating a safe and welcoming
environment built on inclusion and respect for all.