Join Our Team

Careers

About Us

 

GreenLight Medical is a healthcare software technology company who is simplifying medical technology purchasing decisions within healthcare systems. GreenLight works with hospitals, ambulatory surgery centers, supply chain, value analysis, physicians, and medical device suppliers to ensure aligned introduction and evaluation of new medical technology for physician use.

JOB OPENINGS

ACCOUNT MANAGER

Who You Are

To prosper in this role as an Account Manager, you will build relationships with hospital leadership and employees as your main point of contact.  You must feel comfortable speaking professionally with B2B clients to bridge gaps in technical literacy, while using our software confidently.  You are responsible for responding to our hospital partners’ needs to help them meet their operational goals within the Greenlight portal.  The ideal candidate has a background in customer relationships, account management, marketing, customer-based sales, and going the extra mile for clients.

We are looking for the following characteristics in applicants:

+ You thrive as the first contact for questions from your customer accounts and identify gaps, solve problems, and answer questions quickly

+ You can acquire an in-depth understanding of our software platform and will be able to train users in both functionality and value

+ You feel comfortable aligning your customer relationships with internal business initiatives to help Sales and encourage account expansion

+ You are effective at coordinating with teams across business units to get the job done and improve overall efficiency

+ You have excellent time and project management skills

+ You strive to improve professionally and seek feedback in order to advance

Responsibilities

Customer Engagement: Foster a relationship with different types of customers throughout their lifecycle of use

Cross-functional work: Coordinate with the Customer Success and Product Team to relay any customer needs, feature requests, or system bug reports and update clients as needed

Content Production: Build effective user communication, guides, case studies, etc.

Customer Service: Provide frontline phone and email customer support daily to our clients; delivering consultation and personalized service

+ Problem-Solving: Provide immediate solutions to client’s questions and concerns

+ Tracking: Forecast and track key account metrics for quarterly meetings with hospital clients

Requirements

At least two years of experience in Account Management related work (preferably at a SaaS company)

Microsoft Excel and PowerPoint experience

Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills

+ Bachelor’s degree in appropriate field of study (required)

Bonus Points

Experience in healthcare or working directly with hospital personnel

Experience working with medical device companies or medical device suppliers/vendors

APPLY NOW

CUSTOMER SUCCESS REPRESENTATIVE

Your Role

To prosper in this role as a Customer Success Representative, you will build relationships with hospital employees, physicians, medical sales representatives, and medical suppliers. You must feel comfortable speaking professionally with B2B clients with poise and the utmost respect and self-awareness. You must be comfortable working with online software tools.  The ideal candidate has a background in customer support or account management with a passion for building relationships and going the extra mile for customers.  We want people who are agile with the ever-changing duties, and people who are hungry, dedicated, and willing to come to work fired-up to make a difference every day. 

 

Responsibilities

+ Customer relationships: you will maintain consistent interaction and communication with current hospital personnel, medical sales representatives, and physicians (as needed) to strategically manage, maintain, and grow customer relationships by solving problems and promoting ongoing support throughout the customer journey

+ Customer engagement: you will identify ongoing customer needs and concerns, build rapport with customers via solutions to their specific needs, maintain 100% customer satisfaction while engaging, educating, and encouraging the end user in many forms, ensuring customer conversion and engagement throughout the customer lifecycle 

+ Customer retention: you will ensure customer satisfaction throughout the customer lifecycle with repeated engagement and nurturing

+ Cross-functional work: you will coordinate with teams across multiple business units to meet and exceed client expectations, interacting with sales, marketing, account management, and engineering on a daily basis to continuously improve the software and internal processes

+ Software platform expertise: you will maintain an in-depth understanding of the GreenLight software platform to explain the value and provide training to users as needed via webinar or other forms of communication

 

Qualifications

+ 0-2 years work experience in Customer Success, Customer Support, or Account Management

+ Technical proficiency with online software tools

+ Microsoft Excel and PowerPoint proficiency

+ Excellent listening, negotiation, and presentation skills

+ Strong verbal and written communication skills

+ Solution-oriented, problem solver, and a critical thinker

+ Self-directive, hard-working, equipped to handle a fast-paced, changing environment 

Self-aware and receptive to areas for improvement, using feedback to continue to advance

+ Able to work cross-functionally to support team and priority initiatives

+ A willingness to hustle and produce every day

+ Excellent time and project management skills

+ Previous work experience in software and/or healthcare preferred, but not required

+ Bachelor’s degree (preferred)

 

APPLY NOW

AWARDS & HONORS

GreenLight was recently named Nashville Best in Business Winner (2019), Nashville Business Journal: Small Business of the Year (2019 & 2018), Nashville Tech Council: Tech Company of the Year Finalist (2018), and Nashville Entrepreneur Center: Healthcare Start-up of the Year (2018). GreenLight is a venture-backed company and is a proud member of Jumpstart Foundry, Healthbox, and the Texas Medical Center Accelerator.

WHY WORK AT GREENLIGHT?

 

We are a group of creative, high-achieving, fun, hard-working individuals.  We hold each other accountable, and we push one another every single day!  We pride ourselves on being one of Nashville’s greatest places to work.  You can feel the energy as you walk through our office and hear us working with hospital customers, goal-setting, collaborating, and continuously enhancing our software services. 

Our team believes in doing great work for our customers and for one another.  Our culture is what makes us a fantastic place to work, and we live our core values each day!  

 

BENEFITS & PERKS

Health, Dental, & Vision Insurance

Quarterly Team & Social Events

401k

Office Snacks, Drinks, & Coffee

Vacation/Paid Time Off

Nearby Restaurants, Bars, Coffee Shops

Work From Home Flexibility

Incredible Work Culture & Inspiring Teammates

RECRUITMENT PROCESS

Contact Us

For more information, you can reach us at careers@greenlightmedical.com

Don’t see the job you’re looking for? Email us your resume and cover letter anyway! 

GreenLight Medical is proud to be an equal opportunity employer committed to fostering a diverse team

that represents a variety of backgrounds, perspectives, beliefs, and experiences.  The more diverse we are, the richer

our community and the broader our impact.  Our leadership takes responsibility for creating a safe and welcoming

environment built on inclusion and respect for all.