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Careers

ACCOUNT MANAGER

Who You Are

To prosper in this role as an Account Manager, you will build relationships with hospital leadership and employees as your main point of contact.  You must feel comfortable speaking professionally with B2B clients to bridge gaps in technical literacy, while using our software confidently.  You are responsible for responding to our hospital partners’ needs to help them meet their operational goals within the Greenlight portal.  The ideal candidate has a background in customer relationships, account management, marketing, customer-based sales, and going the extra mile for clients.

We are looking for the following characteristics in applicants:

+ You thrive as the first contact for questions from your customer accounts and identify gaps, solve problems, and answer questions quickly

+ You can acquire an in-depth understanding of our software platform and will be able to train users in both functionality and value

+ You feel comfortable aligning your customer relationships with internal business initiatives to help Sales and encourage account expansion

+ You are effective at coordinating with teams across business units to get the job done and improve overall efficiency

+ You have excellent time and project management skills

+ You strive to improve professionally and seek feedback in order to advance

Responsibilities

Customer Engagement: Foster a relationship with different types of customers throughout their lifecycle of use

Cross-functional work: Coordinate with the Customer Success and Product Team to relay any customer needs, feature requests, or system bug reports and update clients as needed

Content Production: Build effective user communication, guides, case studies, etc.

Customer Service: Provide frontline phone and email customer support daily to our clients; delivering consultation and personalized service

+ Problem-Solving: Provide immediate solutions to client’s questions and concerns

+ Tracking: Forecast and track key account metrics for quarterly meetings with hospital clients

Requirements

At least two years of experience in Account Management related work (preferably at a SaaS company)

Microsoft Excel and PowerPoint experience

Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills

+ Bachelor’s degree in appropriate field of study (required)

Bonus Points

Experience in healthcare or working directly with hospital personnel

Experience working with medical device companies or medical device suppliers/vendors

Apply to GreenLight

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Please email resume and cover letter to careers@greenlightmedical.com